Indonesia’s first class and award-winning airline Garuda Indonesia has taken a number of anticipatory steps and issued related policies in response to the outbreak of the Novel Coronavirus (COVID-19) in order to maintain a safe, secure environment for its customers, cabin crew, and other employees.
Passenger & Document Requirements
Garuda Indonesia ensures that it fully supports the Indonesian Government policy as well as local governments in order to prevent the spread of COVID-19 in Indonesia which stated in:
Satuan Tugas Penanganan COVID-19 (COVID-19 Handling Acceleration Force) letter SE No. 7 of 2021 concerning Travel Provisions Extension for Domestic People During the 2019 Corona Virus Disease (COVID-19) Pandemic
Satuan Tugas Penanganan COVID-19 (COVID-19 Handling Acceleration Force) letter SE No. 8 of 2021 concerning g the Health Protocols for International Traveler in Corona Virus Disease 2019 (COVID-19) Pandemic Period
Categories of people that are allowed to travel are as follows:
Outbound Indonesia: requirements should refer to each destination country’s policy and information on the government, embassy, and related authority’s website or IATA Travel Center here.
According to the Singapore Authority, flight transit through Singapore Changi Airport is allowed under current terms and conditions.
According to the Thailand Authority, flight transit through Bangkok Suvarnabhumi Airport is temporary not allowed until further notice.
Inbound Indonesia: Refers to SE Satgas Penanganan Covid-19 No 8 of 2021, effective from 09 February 2021 until further notice, Foreigners (WNA) are not allowed to enter/transit in Indonesia. The exemption policy of foreigners permitted to enter Indonesia clicks the button Travel Restrictions to Indonesia below for detailed information.
While there is no restriction for Indonesian Citizens entering Indonesian territory, as long as it follows the document requirement.
Every person is eligible to travel as long as a Health Certificate with a COVID-19 free result is presented based on document requirements of each destination policy on the following table.
For departures from regions that do not have a COVID-19 test facility, may substitute it with a Health Certificate that shows symptoms-free of influenza-like illnesses issued by a hospital/community health center doctor.
Health Certificate Validity
Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:
Flights to Bali Island: health certificate of negative RT-PCR test results, issued within a maximum period of 2 x 24 hours before departure or negative results of the rapid antigen test, issued within a maximum period of 2 x 24 hours before departure.
Flights to other destination: health certificate of negative RT-PCR test results, issued within a maximum period of 3 x 24 hours before departure or negative results of the rapid antigen test, issued within a maximum period of 2 x 24 hours before departure, unless there are special provisions from local authorities.
For some destinations other additional/special requirements apply, detailed information in the table below.
Provisions for Health Care Facilities and Valid Health Certificates
All prospective Passengers must take a COVID-19 test (rapid antigen test or RT-PCR test) at a Health Service Facility recognized by the Ministry of Health of the Republic of Indonesia as a COVID-19 Testing Laboratory, please refer here.
Falsification of medical documents from the rapid antigen test or RT-PCR test for air travel is against the law. Each violation will be subjected to sanctions in accord with the applicable laws and regulations (Articles 263 and 268 of the Criminal Code in Making False Letters or Falsifying Letters).
The documenfs needed for air travels are listed on each airline’s website. We suggest you check thoroughly what are needed before travelling to save you time in the airport.
Passengers are expected to prepare a copy and original copy of the documents prior to arrival at the departure airport and present it upon check-in. Garuda Indonesia is not responsible for any lack or mistake on any of the required documents and has the right to cancel the flight of any passenger that does not meet the requirement.
Wear Masks Onboard & in Airport Area
Every passenger is required to put on a mask at the airport and during flight. Garuda Indonesia also urges passengers to prepare their own masks as well as their own personal hygiene kits according to their individual needs before the flight.
For those of you entering Indonesia and or flying domestic flights within Indonesia, you are required to fill a Health Alert Card from the Indonesian Ministry of Health. It is no longer possible to fill in manually, therefore we suggest using E-HAC (Electronic Health Alert Card) that can be accessed on:
• Indonesian Ministry of Health official web
or you can also install the E-HAC app on your smartphone that can be downloaded on the following links:
• Android Play Store
• Apple App Store
E-HAC filling can be done before you travel, during the departure or during the arrival process before the Port Health Authority (KKP) checkpoint.
For domestic flights, on some airports, passengers are required to go through a Health Certificate verification & validation process by Health Port Authority or local authorities.
For flights departing from Soekarno-Hatta International Airport (CGK), the verification & validation process will be done by Soekarno-Hatta Health Port Authority at Gate 3 Terminal 3 building.
Now you can directly validate the health test results on the e-HAC application at the check-in counter at Soekarno Hatta Airport (CGK) Terminal 3 if you already have the QR Code of the medical test results.
Following are the steps for electronic validation:
Show test results on: Health Passport menu> List of Lab Test > Applicable test results will appear green, OR
Scan the barcode on: VaksinKu Menu> QR Code Certificate
If you don’t find a Covid-19 test result like the steps above, you must manually validate at the KKP counter.
Install Peduli lindungi App
Every passenger is suggested to install the official PeduliLindungi app from the Indonesian government on their phone that can be downloaded on either Android Play Store and Apple App Store.
Furthermore, there are currently some routes that are not available at the moment, so be sure to check on the airline’s website.
If you are planning to fly out of Bali, though, you might want to get a PCR test elsewhere in prior of coming to the airport. Based on our experience, the testing post at the airport can be packed with travellers and take a lot of waiting time before you finally get your turn. Get the test coveniently done in your home by the trusty team from Unicare Clinic Bali.
There are three types of test that yku can get: a Rapid Test and a Swab Antigen Test.
The Rapid Test, which is an inexpensive test required for domestic travel in Indonesia, regularly takes about 10 minutes for it to get done. This test looks for evidence of past infection and antibodies the body uses to fight off COVID-19.
A blood sample (often using pin prick on the finger) is taken at time of testing. A positive test may mean an Antigen or Swab test is needed to confirm active infection; however, a negative result is not necessarily a guarantee that there is no current active infection as it only tests for antibodies / past infection. Price starts from IDR 148K.
The Swab Antigen Test is a little bit more expensive test to check for active COVID-19 infection that usually takes around 20 minutes, and it particulary looks for an active COVID-19 infection in which nasal or throat swab is taken for testing.
A negative results means the patient didn’t have COVID-19 at time of testing. Price starts from IDR 235K
The most expensive one, PCR Swab Test, is often required for most international travel requirements. A regular test may take 2 – 3 days before you can get the result, but there is an express option that will only take 24 hours for the result.
This test looks for Active COVID-19 infection, in which a nasal or throat swab is taken for testing.
A negative results means the patient didn’t have COVID-19 at time of testing. Price IDR 1399K.
All Covid-19 Tests from Unicare Clinic are administered by professional with a starting price of Rp 248,000 including on-call fee if you want to do it in your home. We give faster result to save you more time and a 24 hours services is available. Additional fee may be charged if additional therapy is needed.
We hope this article will help you with your travel plans. Until next time, stay safe, and stay healthy!